TERMS & CONDITIONS

By booking a session with Hazel Alviola, you agree to the following terms and conditions:

BOOKING AND PAYMENT:

  • A 20% non-refundable deposit is required to secure your booking.

  • Your session is not confirmed until the deposit has been received. The photographer will contact you for confirmation.

  • The remaining balance is due 3 days before the session date.

  • Payment can be made via bank transfer or other agreed methods.

CANCELLATIONS AND RESCHEDULING:

  • If you need to reschedule, please give at least 48 hours’ notice.

  • Deposits are NON-REFUNDABLE, but can be transferred to a new date if rescheduled in time.

  • Cancellations made less than 48 hours before the session may result in forfeiting the deposit.

WEATHER AND LOCATION:

  • In case of bad weather, we will work together to reschedule or choose an alternative indoor/location option.

  • Travel costs may apply for locations outside Queenstown and will be discussed at the time of booking.

IMAGE DELIVERY:

  • Final images will be delivered via an online gallery within 2-3 weeks of the session.

  • You will receive high-resolution files suitable for printing and web-sized versions for social media.

  • Hazel Alviola retains the right to select and edit all final images.

USAGE AND COPYRIGHT:

  • Clients may use the images for personal use (eg social media, printing, personal websites).

  • Commercial use or resale of images is not permitted without written permission.

  • Hazel Alviola retains full copyright and may use the images for portfolio, website, and marketing purposes unless you request otherwise in writing.

CLIENT RESPONSIBILITY:

  • Please arrive on time and prepared for your session.

  • Children and pets are welcome, but it the client’s responsibility to manage them safely during the session.

IMAGE STYLE AND EDITING:

  • You are booking Hazel Alviola for a specific creative style.

  • Retouching includes light editing, colour grading, and basic adjustments. Requests for major alterations (eg body reshaping) may incur an extra fee or be declined.

  • Final images are delivered in .jpg format.

  • Hazel Alviola does not provide RAW images.

LIABILITY:

  • Hazel Alviola is not liable for personal injuries, loss, or damage to property during the session.

  • In the unlikely event of camera failure, technical issues, or illness, a full refund or reschedule will be offered.

ANY QUESTIONS OR WOULD LIKE A CUSTOMISED CONTRACT, PLEASE SEND ME AN EMAIL.