FAQs

What camera do you use?

I have two mirrorless camera bodies which are supposed to be for different purposes. My Canon R8 is usually for travel and adventure style of photography. My other camera is a Sony A7 IV which is intended for professional photos. However, I use them alternatively for anything depending on the vibe for the day.

Is this your full-time gig?

At the moment, I still work full-time as a nurse, so my availability depends on my primary work schedule. The good news is that if you reach out at least 4 weeks in advance, we can usually find a time that works! I’ll do my best to accommodate your preferred dates.

Do you do wedding photography?

I’d be happy to be a second-shooter for big weddings. However, I’m very happy to be the main photographer for small intimate weddings!

Do you sell your photos?

Watch this space! It will be an honour to see my work up on your wall!

Any plans on running workshops/sell digital products for those wanting to learn photography?

I would love to run something like that in the future, but that will remain on hold for now

Do you do any type of photography?

Happy to do couples. surprise proposals and families. Email me and let’s organise something together.

Do you shoot in RAW?

All the way! However, I do not provide RAW to clients.

TERMS & CONDITIONS

By booking a session with Hazel Alviola, you agree to the following terms and conditions:

SERVICES PROVIDED:

Your selected package includes a set number of coverage hours, edited images, and planning support. A customised cover sheet will outline all agreed services for your booking.

BOOKING AND PAYMENT:

  • A $250 non-refundable deposit is required to secure your booking.

  • For elopement/intimate weddings, a deposit of $700 is required to reserve your desired date.

  • Your session is not confirmed until the deposit has been received. The photographer will contact you for confirmation.

  • The remaining balance is due 7 days before the session date.

  • Payment can be made via bank transfer or other agreed methods.

CANCELLATIONS AND RESCHEDULING:

  • If you need to reschedule, please give at least 48 hours’ notice.

  • Deposits are NON-REFUNDABLE, but can be transferred to a new date if rescheduled in time.

  • Cancellations made less than 48 hours before the session may result in forfeiting the deposit.

WEATHER AND LOCATION:

  • In case of bad weather, we will work together to reschedule or choose an alternative indoor/location option.

  • Travel costs may apply for locations outside Queenstown (unless included in the services/package) and will be discussed at the time of booking.

IMAGE DELIVERY:

  • Final images will be delivered via an online gallery within 2-3 weeks of the session.

  • Final images for elopements/small weddings will be delivered within 5-6 weeks after the session.

  • You will receive high-resolution files suitable for printing and web-sized versions for social media.

  • Hazel Alviola retains the right to select and edit all final images.

USAGE AND COPYRIGHT:

  • Clients may use the images for personal use (eg social media, printing, personal websites).

  • Commercial use or resale of images is not permitted without written permission.

  • Hazel Alviola retains full copyright and may use the images for portfolio, website, and marketing purposes unless you request otherwise in writing.

CLIENT RESPONSIBILITY:

  • Please arrive on time and prepared for your session.

  • Children and pets are welcome, but it the client’s responsibility to manage them safely during the session.

FOR ELOPEMENT/INTIMATE WEDDINGS— EVENT FOOD SERVICE:

  • For full-day bookings (6+ hours), a meal and non-alcoholic beverage are kindly required for the photographer during your scheduled reception break. This ensures coverage continues smoothly throughout the day.

IMAGE STYLE AND EDITING:

  • You are booking Hazel Alviola for a specific creative style.

  • Retouching includes light editing, colour grading, and basic adjustments. Requests for major alterations (eg body reshaping) may incur an extra fee or be declined.

  • Final images are delivered in .jpg format.

  • Hazel Alviola does not provide RAW images. However, if client wants to choose their favourites. The photographer will provide un-downloadable and watermarked gallery for the client to pick their chosen photos for post-production.

LIABILITY:

  • Hazel Alviola is not liable for personal injuries, loss, or damage to property during the session.

  • In the unlikely event of camera failure, technical issues, or illness, a full refund or reschedule will be offered.

ANY QUESTIONS OR WOULD LIKE A CUSTOMISED CONTRACT, PLEASE SEND ME AN EMAIL.